Determine damage and defects versus inherent characteristics of furniture and identify a course of action for the merchandise where necessary.
Work in tandem with third party carriers to ensure a high quality of delivery and customer service.
Visit client homes for quality checks and repairs where appropriate and approved by the Customer Care Team.
Correct defects and perform the highest level of wood repairs, refinishing, spraying and/or upholstery and leather repairs to ensure quality standards for customer merchandise.
Promote a strong sense of teamwork and culture of respect by working together safely, effectively, respectfully and efficiently with all associates.
Perform inbound and outbound quality control to ensure the delivery of operational excellence and expected customer experience.
Ensure all furniture exiting the warehouse is thoroughly inspected and repaired, where necessary, to meet brand standards and customer expectation.
Maintain HSE practices in the working environment at all times to minimize the opportunity of damaged stock, and to reduce the risk of injury to self and colleagues.
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