Casualty Specialist

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CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for a Senior Casualty Specialist! Join us and support CSAA IG in achieving our goals.

• Your Role:* Assigned as owning adjuster when injury exposure is identified with exposures exceeding $25,000 in value that may include demonstrable and catastrophic injuries. Handles both represented and unrepresented first and third-party cases appropriate for resolution with independent settlement limit of up to $15,000. Handles claims in multiple states including licensed states and statutory states (OK license required). Handles Homeowner liability property damage claims. When necessary, may own claims of low complexity when supporting catastrophes. May handle first party non-liability based injury claim (Medical Payment and PIP).
• Your Work:*
• Assigned as owning adjuster when injury exposure is identified.
• May handle the following types of claims: Complex 1st and 3rd party auto, homeowners and watercraft cases involving injury, 1st party Medical Payment and Uninsured Motorists claims including ADB (Auto Death Benefit) claims, Liability injury claims, Personal Injury/Property claims, Litigated claims, Personal Injury Protection, and out-of-state claims.
• Make coverage determinations and let customers know the appropriate course of action related to coverage issues.
• Conduct investigative work of a complicated nature, which may include interviewing witnesses, acquiring and analyzing evidence (including medical records), deciding whether an independent medical examination is warranted, etc.
• Make liability determinations.
• Evaluate the potential for subrogation and initiating an initial notice of subrogation request.
• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.).
• Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.).
• Fulfills business needs, which may include investing extra time, helping other teams, etc.
• Required Experience, Education and Skills:*
• BA/BS in business, insurance, risk management or related area, or equivalent combination of education and experience; high school diploma or GED is required.
• 6-7 years of claims experience with a minimum of 3-5 years in casualty experience.
• What would make us excited about you?*
• Developing knowledge of litigation file handling for minor, moderate, and complex litigated claims.
• Strong analytical, problem-solving, and organizational skills.
• Outstanding decision-making ability and customer service orientation.
• Detailed understanding of statutory and regulatory requirements and CSAA IG claims policies and procedures.
• Shows respect for differences through excellent communication skills with people from an array of backgrounds.
• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)
• Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
• Fulfills business needs, which may include investing extra time, helping other teams, etc
• Bilingual a plus!
• CSAA IG Careers* At CSAA IG, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.