Customer Service Executive
Posted on :
07-09-2024
Employer Active
1 Vacancy
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Job Description
- In-Depth Mall Knowledge: Stay updated on shopping center services, amenities, stores, layout, promotions for smooth information desk operations.
- Follow Procedures: Ensure smooth customer service desk operations under supervisor guidance, adhering to established policies and procedures.
- Professional Image: Maintain high personal grooming and wear official attire according to company standards.
- Exceptional Customer Service: Assist customers with directions, mall events, answer inquiries (phone/in-person), and provide a positive, polite, professional experience.
- Complaint Resolution: Handle and resolve all customer complaints professionally per established procedures, including escalation as needed.
- Tenant Relations: Maintain professional relationships with tenants, resolve customer complaints, coordinate issue escalation with relevant departments.
- Inventory & Security: Maintain accurate inventory levels, report discrepancies, and ensure secure financial procedures.
- Additional Services & Lost & Found: Assist customers with car cleaning, gift wrapping, stroller rentals, wheelchairs, gift cards, loyalty programs, and Lost & Found procedures.
Employment Type
Full Time
Department / Functional Area
Key Skills
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