Senior Manager Field Enablement Systems

What You’ll Be Doing

• Enablement Platform Ownership: Drive the overall adoption and utilization of enablement platforms, instilling sound governance across the GTM organization, general administration to ensure strong and consistent platform health, training/evangelism, and incorporating/distilling feedback.
• Drive the enablement platform portfolio as a strategic component for supporting ongoing GTM programs.
• Lead the organization of content creators through the building and maintenance of metadata and taxonomies to meet current and future customer and business needs. Partner with cross-functional leads to drive alignment and ensure consistency across teams.
• Provide appropriate enablement system training for the organization.
• Content Architecture: Lead the development and implementation of a comprehensive enablement content architecture, ensuring seamless accessibility and effective utilization by the sales team.
• Content Performance Analysis & Optimization: Conduct in-depth analyses of content performance, leveraging advanced analytics to drive strategy and decision-making.
• Content Management: Oversee the entire content lifecycle with a focus on strategic planning, governance, creation, editing, approval, publishing, and retirement.
• Innovation in Content Delivery: Lead the exploration and implementation of cutting-edge content delivery methods for sales teams to enhance engagement and effectiveness.
• Training and Support: Train enablement teams on how to design and build content to utilize best-practices and deliver high quality experiences to the sales teams.
• Standardization: Create and document standard processes, policies and templates with use cases and best practices.
• System Management: Manage all system upgrades, enhancements, and customizations to maintain and enhance the overall user experience.
• Continuous Improvement: Utilize field feedback and information gained through platforms to execute on continuous improvements and inform business-level decision making.
  

What You’ll Bring To The Role

• 8+ years of experience in platform, knowledge and content management for Field Enablement teams.
• MUST be an expert with Highspot (i.e. you have owned Highspot at a previous company).
• 3+ years of true people management experience.
• Proven experience managing enablement systems (Highspot, WalkMe, Gong, Circle HD, Scribe, LMS Platforms).
• Passion for and championship of content transformation, organization and optimal user experiences.
• Demonstrated experience leading content strategy initiatives and managing complex content projects.
• Understanding of sales processes and how enablement content contributes to sales success.
• Exceptional verbal and written communication skills.
• Sharp critical thinking and analytical skills to measure and optimize content effectiveness.
• Self-reliant and capable of quickly solving problems and resolving conflicts at various levels.
• Strong project management skills with the ability to lead cross-functional teams.
• Ability to work cross-functionally with sales, marketing, and product teams.
• Experience in high-growth environments with an understanding of how to navigate organizational change efforts.
  

Okta’s Top 5 Core Leadership Competencies are part of the deeply ingrained principles that guide all of our company’s actions. They also align strongly to our cultural cornerstones, our Okta values: love our customers, empower our people, never stop innovating, act with integrity, and maintain transparency. It’s our expectation that our managers and leaders embody these core competencies:

• Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
• Demonstrates Self-Awareness (EQ): Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
• Develops Talent: Developing people to meet both their career goals and the organization’s goals.
• Drives Results: Consistently achieving results, even under tough circumstances.
• Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies.