Patient Relations Officer - Emirati

• Actively participates in upholding and promoting the vision and culture of University Hospital-Sharjah (UHS).
• Complies with all UHS policies and procedures and fire regulations.
• Participates in all aspects of the International Accreditation program to assist UHS attain and maintain international accreditation standards.
• Participates in commissioning assigned and associated areas.

Policy

• Support the development of and gain a sound knowledge of policies and standards of the MD's job function to provide information, ideas and support on matters of concern to the MD.
• Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
• Interview patients or their representatives to identify problems relating to care.
• Maintain knowledge of community services and resources available to patients.

Responsibilities

• Refer patients to appropriate health care services or resources.
• Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
• Explain policies, procedures, or services to patients using medical or administrative knowledge.
• Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.
• Collect and report data on topics such as patient encounters and inter-institutional problems, making recommendations for change when appropriate.
• Develop and distribute newsletters, brochures, or other printed materials to share information with patients or medical staff.
• Provide consultation or training to volunteers or staff on topics such as guest relations, patients' rights, and medical issues.
• Ensures adequate and efficient cover of staff, allocates and manages leaves within the department
• Manages staff in an effective manner and ensures a supportive environment for a team members
• Works closely with medical, nursing and other appropriate clinical, administrative and other staff and ensures the role and functions of the service are both understood easily accessible.
• Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care.