Customer Support Advisor

Benefits of being a Customer Support Advisor:

• Hourly salary: £11.48.
• 28 days of vacation.
• Full-time - 40 hour rotational shift pattern - Monday - Sunday between 9am - 12 midnight.
• Substantial staff discounts on O2 UK, AXA Insurance and more!
• Substantial staff benefits and discounts with local and national suppliers
• Discount on home and car insurance with AXA!
• You will receive fortnightly Pay!!
• Refer a friend incentive – Up to £500 per successful referral!
• Employee Assist Program- a range of support and resources, accessed free
• Wrkitplatform- access to hundreds of lifestyle savings, free online courses and a selection of wellbeing resources.
• PUREGYM Discount & 0% joining fee
• Free healthcare cover for you and your dependents with pension (after one year)
• UNUM Dental cover- comprehensive cover enabling you to claim back costs of dental care for you and your dependents.
• Career opportunity in a global company with over 225,000 employees in more than 40 countries
  

Responsibilities of the Customer Support Advisor:

• Responding to customers via emails and Social Media Platforms including Facebook, Twitter and Instagram.
• Providing excellent customer service to all, supporting with questions and queries.
• Maximizing opportunities to showcase brand's products.
• Multitasking and navigating multiple systems.
  

To be a Customer Support Advisor you'll need:

• High level of fluency in written and spoken English and Portuguese.
• 6 months in Customer Sales or Customer Service.
• Exceptionally customer focused and committed to resolving queries.
• Have excellent interpersonal, communication and listening skills.
• You’re interested in driving customer satisfaction and promoting the client’s brand and products.
• Computer literate and ability to navigate around a computer system.
• Experience working towards targets or KPIS.