Senior DirectorDirector

In This Role, You Will:

• Collaborate with senior leadership to shape customer focused cross-functional priorities focused on operational efficiencies, growth acceleration and global scale
• Determine attractive customers segments, seek to understand customer needs and shape the Go-To-Market motion
• Identify initiatives to delight our customers with the goal of increasing NPS, renewal rates and annual recurring revenue per customer
• Drive important initiatives to completion to achieve target state and results; track, measure and report on progress to executives
• Build and manage a portfolio of strategic projects; formulate, define and prioritize projects based on business needs
• Build workplans and workload to ensure on-time and on-budget completion of projects;
• Maintain a hands-on approach to leading analysis and projects
• Lead, manage and coach junior members of the team; groom them for more responsibility
• Conduct market research to identify benchmarks and leading practices and utilize these practices to improve business operations

Here's What You Need:

• BS in Business, Finance or Technology. MBA is strongly preferred.
• 15+ years of total work experience is required
• 7-10+ years of strategy or management consulting experience with a top tier firm is strongly preferred
• Strong ability to compile, analyze and present data, findings and progress in a concise manner
• Ability to think and pivot between strategic and tactical actions; persistent attention to detail, and ability to lead and flourish through ambiguity
• Exceptional written and interpersonal communication skills. Able to interact effortlessly with senior leaders, junior team members, and outside professional advisors, with the ability to calibrate based on the audience
• Confident leading meetings with executive stakeholders, making and influencing decisions, documenting progress, and resolving issues quickly and collaboratively
• Experience managing and working with global virtual teams
• Collaborative, team player with positive attitude and creative problem solving
• Must be a well-balanced leader who can roll up their sleeves and focus on the detail while also grasping and supporting the big picture