- Oversee the daily operations of the front desk, ensuring smooth check-in and check-out processes for guests.
- Supervise front desk staff, providing guidance, support, and training as needed.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Coordinate with housekeeping and maintenance departments to ensure rooms are prepared and maintained to the highest standards.
- Monitor occupancy levels and make adjustments to room assignments as necessary.
- Manage room reservations and cancellations, ensuring accuracy and efficiency.
- Assist in the development and implementation of front desk procedures and policies.
- Maintain accurate records of guest transactions and interactions.
- Handle cash and credit card transactions, balancing cash drawers and completing daily reports.
- Collaborate with other hotel departments to ensure seamless guest experiences.
Ideally, you should possess some or all the following qualifications and experience:
- Previous experience in a front desk or guest service role, with at least 2 years in a supervisory or leadership position.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in hotel management software and MS Office suite.
- Ability to remain calm and composed under pressure.