Technical Support Specialist
Posted on :
25-11-2024
Employer Active
1 Vacancy
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Job Description
Responsibilities
• Provide technical assistance and support to customers via phone, email, or chat.
• Diagnose and troubleshoot product or service issues reported by customers.
• Provide step-by-step instructions to guide customers through problem resolution.
• Escalate complex issues to appropriate teams for further investigation and resolution.
• Maintain accurate records of customer interactions, solutions provided, and follow-up actions.
• Contribute to the development of support materials and knowledge base articles.
• Keep up-to-date with product information and industry trends.
• Ensure timely and high-quality customer service.
Requirements
• Bachelor's degree in computer science, engineering, or a related field.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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