Responsible for the training of all Visitor Services Associate team for onboarding as well as refresher training for all positions
Issuance of weekly and monthly reports as requested
Responsible to ensure KPI/SLA requirements are met
Responsible for creating and maintaining training schedule and documents for staff onboarding (HSE and SOP implementation training) as well as keeping record of staff training history
Training must cover both organizations SOPs plus all general customer service related skills
Responsible to monitor all HSE aspects of the team and provide reports and attend weekly/monthly meeting with organization’s Health and Safety Team
Responsible for addressing and escalating any incidents which must be addressed to organization Management.
On the ground supervision and observation of the Visitor Service Associate team
Keeping up to date schedule of any upcoming training requirements
Organizing weekly meeting and minutes recording with organization. Ensuring that all instructions given by Visitor Operations are cascaded down to the team
Responsible for the usage of devices provided by ICT and to follow the ICT usage policy and other equipment belonging to the organization
Responsible to provide any ad-hoc reports and business continuity plans (BCP) when requested.
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