Develop and implement a performance management strategy aligned with the department goals and the organisation's strategic priorities
Define and establish KPIs to measure the efficiency and effectiveness of IT operations, projects, and services at all levels
Design and implement a Balanced Scorecard framework tailored to the department needs, conducting regular performance reviews as required
Collaborate with executive management to develop performance contracts for IT leaders and managers
Engage with key internal and external stakeholders across the organisation to communicate performance expectations and enable a culture of accountability
Analyse performance data to generate insights and produce regular reports and dashboards that communicate performance trends to stakehold
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