Serves customers by providing product and service information and resolving product and service problems.
Promptly respond to customer questions submitted via email, chat, phone or any other channels.
Builds and maintains business relationships with our internal and external customers by providing prompt and accurate service so as to promote customer loyalty and retention.
Ensures performance goals are being met consistently based on quality standards.
Support the team members and provide training on best practices.
Act as a subject matter expert to effectively partner with customers and departments across Property Finder to achieve desired outcomes by clarifying needs and providing appropriate solutions.
Be an exceptional problem solver, maintaining knowledge of our agile technology and being able to use multiple systems and applications interchangeably.
Demonstrate a thorough knowledge of policies, procedures and interrelationships for the area of responsibility.
Exercise a fair degree of independent decision making and action in the performance of assigned tasks and duties.
Make recommendations when policies and procedures need modification when problems arise.
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