Facilities Assistance

Provide a Quarterly facility assessment report covering the entire college.

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Supervising the service providers daily activities, attendees, performance, response time, etc...

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Prepare a weekly report for the service providers’ performance, quality of work & problems.

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Prepare regular reports on all maintenance activities.

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Monitor facilities throughout their warranty period for deficiencies.

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Conduct non-routine maintenance activities as needed in compliance with Health and Safety regulations.

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Provide support to General Services and Projects team as needed for facilities projects.

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Maintain current facilities records and files.

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Monitor the KPI’s & SLA’s parameters of the Service providers and maintain Records and report in timely manner.

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Perform Costumers satisfaction survey twice a year and prepare a service Improvement plan based on Complains root cause analysis and monitor result monthly and report to facility engineer for action.

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Provide required support and follow up with regards to campus needs such as setups, events, exams and day to day activities and complains.

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Monitor and follow up complaints and request logs related to facilities maintenance.

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Conduct non-routine maintenance activities as needed in compliance with Health and Safety regulations.

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Coordinate with Health and Safety as and when needed for maintenance activities.