You are the one we’re looking for if you have:
- Fluency in English and German both written and verbal
- Minimum 2 years of experience in e-commerce and/or customer support role is a must
- Minimum 6 months of experience in technical support or related role
- Patience, empathy, and a customer-centric approach to handling customer inquiries
- Excellent communication skills, both written and verbal, with great active listening skills
- Great analytical and problem-solving skills to identify root causes and provide adequate solutions
- Strong computer skills and proficiency using CRM software’s, ticketing systems and other customer support tools
- Team player with great attitude with the ability to work independently
- Flexibility to work in shifts and bank holidays which will be compensated according the country’s policy
- Good knowledge of heavy machinery and construction equipment