Responsibilities:
- Develop and implement client service strategies to meet company goals
- Build and maintain strong relationships with clients, acting as the main point of contact
- Ensure client needs are met in a timely and efficient manner
- Oversee the client service team, providing guidance and support as needed
- Monitor client satisfaction levels and implement improvements as necessary
- Handle client escalations and difficult situations with professionalism and diplomacy
- Collaborate with other departments to ensure seamless client service delivery
- Analyze client feedback and data to make data-driven decisions
Department / Functional Area
Sales / Business Development