• answering calls, taking messages and handling correspondence
• maintaining diaries and arranging appointments
• typing, preparing and collating reports
• filing
• organising and servicing meetings (producing agendas and taking minutes)
• managing databases
• prioritising workloads
• implementing new procedures and administrative systems
• liaising with relevant organisations and clients
• coordinating mail-shots and similar publicity tasks
• logging or processing bills or expenses
• acting as a receptionist and/or meeting an