Customer Service UAE National

Customer Interaction:

Respond promptly to customer inquiries via phone email chat or inperson.

Handle and resolve customer complaints providing appropriate solutions and alternatives.

Build and maintain strong customer relationships through positive interactions.

Product/Service Knowledge:

Acquire a comprehensive understanding of the companys products or services.

Educate customers on product features specifications and usage.

Order Processing:

Assist customers in placing orders tracking shipments and managing returns or exchanges.

Collaborate with other departments to ensure timely and accurate order fulfillment.

Technical Support:

Provide basic technical support for products or services.

Troubleshoot and guide customers through problemsolving processes.

Documentation and RecordKeeping:

Maintain accurate and detailed records of customer interactions and transactions.

Document and report customer feedback and trends to improve products and services.

Communication:

Communicate effectively with internal teams to relay customer feedback and resolve issues.

Keep customers informed about the status of their inquiries and provide updates as needed.

Customer Satisfaction:

Monitor customer satisfaction levels and identify areas for improvement.

Proactively seek feedback to enhance the overall customer experience.