Key Responsibilities:
Supervise and train a team of Guest Relations staff to provide exceptional customer service to our guests
Handle guest inquiries, complaints, and requests in a timely and professional manner
Monitor guest satisfaction and take necessary actions to resolve any issues
Maintain a high level of knowledge about the hotel's services, facilities, and local attractions to assist guests with their needs
Coordinate with other departments to ensure smooth operations and guest satisfaction
Department / Functional Area
Chefs / F&B / Housekeeping / Front Desk