Program Manager
Posted on :
12-06-2024
Employer Active
1 Vacancy
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Job Description
- Operational Support: Collaborate with the Program Manager to oversee day-to-day service desk operations, ensuring adherence to service level agreements (SLAs) and standards.
- Team Management: Assist in leading and mentoring the service desk team, providing guidance, training, and performance feedback to ensure a high-performing and cohesive team.
- Service Quality Assurance: Monitor service desk performance, analyze key metrics, and contribute to efforts to enhance efficiency and effectiveness.
- Client Interaction: Engage with key clients alongside the Program Manager, understand their security needs, and assist in addressing any issues or concerns promptly.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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