drjobs Night Manager العربية

Night Manager

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1 Vacancy
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Jobs by Experience drjobs

Not Mentionedyears

Job Location drjobs

Dubai - UAE

Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Nationality

Emirati

Gender

Male

Vacancy

1 Vacancy

Job Description

  • To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned Place of Work to the standard set.
  • Following up the financial cases and monitoring the front office cashiering.
  • To assign responsibilities to subordinates, implementing Multi-Tasking principle and to check their performance periodically
  • Oversee the entire Front Stage operation during the night to maintain high standards
  • Serve as a point of contact for regular guests and ‘A’ List guests
  • Complete night audit duties efficiently and effectively and assist the Accounts Receivable Agent with providing back up to invoices.
  • Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
  • To prepare daily credit limit and cash reports.
  • To maintain guest accounts.
  • To make corrections or adjustments to bills as needed.
  • To process all credit card transactions and prepare all reports for the hotel manager for the next day.
  • To check deposits and match the hotel cash and credit reports.
  • To obtain and account for the correct room revenue.
  • To ensure that all room rate and guest information is correctly posted into the hotel property management system.
  • To account for all rooms related rebates for the day.
  • To ensure that all room discrepancies are checked and followed-up on
  • Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
  • Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel
  • Demonstrate current and up to date knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
  • To handle Character enquiries in a courteous and efficient manner and report Character complaints or problems to Management if no immediate solution can be found and assure follow up with Characters.
  • To be demanding and critical when it comes to service standards.
  • To ensure that the work place team projects a warm, professional and welcome image.
  • To ensure a consistent guest recognition programs and a relevant guest database is maintained.
  • To ensure that the work place is kept clean and organized.
  • To report “Lost & Found” items, and handle them in accordance to the Policy & Procedures.
  • To undertake any reasonable tasks and secondary duties as assigned by the Management
  • To respond to any changes in the work place function as dictated by the hotel.

Experience and Technical Knowledge

ESSENTIAL

  • Experience in hotel industry in same position
  • Front Stage Operation certificate holder / Bachelor or Master Degree in a given field

DESIRABLE

  • Previous guest relations experience in 5 star hospitality industry
  • 2 years of experience in 5 star hotel as Night Manager

Employment Type

Full-time

Department / Functional Area

Hospitality

About Company

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