Night Manager

• To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned Place of Work to the standard set.
• Following up the financial cases and monitoring the front office cashiering.
• To assign responsibilities to subordinates, implementing Multi-Tasking principle and to check their performance periodically
• Oversee the entire Front Stage operation during the night to maintain high standards
• Serve as a point of contact for regular guests and ‘A’ List guests
• Complete night audit duties efficiently and effectively and assist the Accounts Receivable Agent with providing back up to invoices.
• Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• To prepare daily credit limit and cash reports.
• To maintain guest accounts.
• To make corrections or adjustments to bills as needed.
• To process all credit card transactions and prepare all reports for the hotel manager for the next day.
• To check deposits and match the hotel cash and credit reports.
• To obtain and account for the correct room revenue.
• To ensure that all room rate and guest information is correctly posted into the hotel property management system.
• To account for all rooms related rebates for the day.
• To ensure that all room discrepancies are checked and followed-up on
• Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel
• Demonstrate current and up to date knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
• To handle Character enquiries in a courteous and efficient manner and report Character complaints or problems to Management if no immediate solution can be found and assure follow up with Characters.
• To be demanding and critical when it comes to service standards.
• To ensure that the work place team projects a warm, professional and welcome image.
• To ensure a consistent guest recognition programs and a relevant guest database is maintained.
• To ensure that the work place is kept clean and organized.
• To report “Lost & Found” items, and handle them in accordance to the Policy & Procedures.
• To undertake any reasonable tasks and secondary duties as assigned by the Management
• To respond to any changes in the work place function as dictated by the hotel.

Experience and Technical Knowledge

ESSENTIAL

• Experience in hotel industry in same position
• Front Stage Operation certificate holder / Bachelor or Master Degree in a given field

DESIRABLE

• Previous guest relations experience in 5 star hospitality industry
• 2 years of experience in 5 star hotel as Night Manager