Chief Mechanic Vehicles
Posted on :
05-10-2024
Employer Active
1 Vacancy
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Job Description
About Staff Domain
We connect the best local talent with progressive businesses from all around the world. We firmly believe that great professionals need a great environment to enjoy and thrive in. The clients that our employees work directly with are vetted intricately to make sure that our employees will only be working with the most stable companies and that there are opportunities for growth and advancement--these are not just highly possible, its a guarantee. This is why, we are the #SmartPlaceToGrow
We have grown more than 300% percent over the past year and a half. That much growth in that span of time indicates that we must be doing something right, yes?
Join Us and Enjoy:
- Market-Leading Salary + Non-Taxable Allowance
- HMO and Dental benefits with1 FREE dependent (Enrollment takes place from day one)
- Group Life Insurance
- Guaranteed Work-Life Balance
- Top-notch Learning, Culture, and Development Programs(Offshorebusinesstravel opportunities)
- High Advancement Opportunities
- Guaranteed Stability and Job Security (Pandemic-proof)
- Paid Leaves: Birthday, Holiday, Medical, Maternity, and Vacation (can be carried over the following year+ convertible to cash)
- Regular Social Activities
- 13th Month Bonus
- Annual Performance Appraisal and Bonus
- Overtime Pay
- Offices in strategic CBDs (Metro Manila, Alabang, Pampanga, Cebu)
About The Team
Our client is an experienced fixed income manager offering institutional capabilities in a boutique structure with a focus on generating returns above inflation.
Why Are We Hiring
We are looking for a Customer Service Representative to manage customer queries and complaints. The candidate will also be asked to answer initial and after sales inquiries, modifications, and escalate complaints across some communication channels and technical questions revolving around the products and software.
Job Summary:
To do well in this role, you need to be able to remain calm when customers are frustrated and have experience working with computers. Duties and responsibilities generally include answering chat and emails, responding to customer questions and complaints.
Job Description:
- Answer inquiries through email and chat
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Update internal database with information about technical issues and useful discussions with customers
- Identifying common problems and escalating them to the management, along with possible suggestions for improvement, wherever possible
- Experience analyzing and optimizing the existing processes in the department
- Maintain a polite, helpful, and professional manner always
- Keeping records of customer interactions, transactions, comments, and complaints
- Communicating and coordinating with colleagues as necessary
- Ensure customer satisfaction and provide professional customer support
Requirements
To be successful in this role, you will need to have:
- At least 3 years of experience in a customer service role such as customer success, customer support or similar roles.
- Experience using CRM or relevant software and application
- Deep understanding of customer concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed
- Be able to multitask, work towards deadlines and prioritize tasks effectively
- Proficient with MS Office software
- Experience in doing multi-tasking, in high volume environment
- Strong creative, computer, and interpersonal skills
- Excellent written and verbal English communication skills
*The hiring process will take place virtually. Only applicants who have been shortlisted will be contacted within the next 24-48 hours of submitting their application. If you do not qualify for this role, we will keep you in our talent pool and contact you if any positions become available that suit your qualifications.
To be successful in this role, you will need to have: At least 3 years of experience in a customer service role such as customer success, customer support or similar roles. Experience using CRM or relevant software and application Deep understanding of customer concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed Be able to multitask, work towards deadlines and prioritize tasks effectively Proficient with MS Office software Experience in doing multi-tasking, in high volume environment Strong creative, computer, and interpersonal skills Excellent written and verbal English communication skills *The hiring process will take place virtually. Only applicants who have been shortlisted will be contacted within the next 24-48 hours of submitting their application. If you do not qualify for this role, we will keep you in our talent pool and contact you if any positions become available that suit your qualifications.
Employment Type
Full Time
Department / Functional Area
Key Skills
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