Lobby Ambassador

As a Lobby Ambassador Team Member, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Lobby Ambassador Team Member truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards.

• Be hospitable
• Maintain the Conrad Brand Service Standards
• Smile – and keep a smile in your voice
• Demonstrate positive body language
• Be aware of, and take responsibility for your surroundings
• Open doors for Guests coming into or leaving an area
• Hold elevator doors for Guests
• Always allow Guests to proceed you and your fellow Team Members when they are passing, entering, or exiting an area
• You are responsible for being visible in the lobby (and accessible to Guests) at all peak arrival and departure times
• Always remember that the first 5-10 minutes does the most to shape a Guest’s impression your hotel
• Make it a practice, when appropriate, to check other areas of the hotel – or to go wherever in the hotel your presence can be of value to your Guests or your fellow Team Members
• Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests
• Be responsible for special room assignments and suite occupancies
• Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room
• Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival
• Manage the Lobby Ambassador Desk in the hotel lobby
• Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements
• Maintain the inventory of Guest amenities
• Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events