A Concierge is performing the following tasks to the highest standards:
- Serve as a key point of contact for guests and efficiently respond to guest enquiries.
- Extend a warm welcome to arriving guests and assist guests upon their departure, as required.
- Engage with guests and VIP guests throughout their stay and prove each guest with a tailored guest experience, based on their needs and preferences.
- Provide information, advice and booking services for a wide variety of guest enquiries, including city tours, theatre tickets, restaurant bookings, medical services, transportation, flight bookings etc..
- Process and deliver messages for guests, as required.
- Deliver and safely storage guest luggage upon their arrival and departure.
- Stay up to date with all hotel services, daily VIP arrivals and special events.
- Ensure orderliness and safety guidelines around the lobby and front door areas.
- Project a professional manner with an emphasis on hospitality and guest service at all times.
- Maintain a clean, healthy, and safety working area.
- Act in accordance with policies and procedures when working with front of house equipment and property management systems.