Assistant Server - Banquet

• Employment Type: Full-time
  
• Schedule: Day shift
  
• Work Arrangement: Hybrid work arrangement
  

• Problem solve and support customers via a range of inbound channels to achieve a positive customer experience
  
• Assist the sales team by sourcing the community of interest around each car park
  
• Ability to source and convert leads into new business and identify prospective new business
  
• Assist the sales team by contacting sales leads to encourage sign up
  
• Conduct outbound prospecting calls (cold calling) and canvassing activities on a daily basis to build a sales pipeline
  
• Develop and implement action plans for targeted sites to achieve sales and revenue objectives primarily through direct sales techniques including canvassing and telemarketing
  
• Document all new Monthly Parking leads received via phone and email
  
• Regularly follow up customers at various stages of the Permanent sales lifecycle (e.g. general enquiry, quote, contract) to convert them
  
• Contact customers who have requested to cancel their Permanent Parking account
  
• Record customer contacts and root cause reasoning accurately
  
• Assist in processing to support customers across all of Secure Parking s products and services
  
• Handle disputes and complaints in a way that is supportive of the customer and the business
  
• Prepare regular reports on completed sales target activity and sales action plan for targeted sites and other reports as required
  
• Prepare regular reports for COI around the car park, including which partnerships are more commercial and financially viable
  
• Review and understand all Sales and Marketing obligations within each contract scheduling and management of all administrative and marketing tasks to be completed onshore
  
• Respond to customer service enquiries re car park operating hours, prices, access, accounts, vouchers and functions
  
• Process applications and relevant documents for all sales made from lead generation and canvassing activities, such as permanent parking, new voucher sales, re-ordering voucher sales and advantage parker etc
  
• Conduct a range of administrative and customer service focused activities to support the onshore team and ensure a positive customer experience
  
• Complete account audits for large clients as requested
  
• Maintain up-to-date customer service procedures by alerting the relevant representative to complete if an error is identified
  
• Assist operations with regular car park permanent parker audits
  
• Establish and maintain effective and harmonious work relationships with colleagues and supervisors so as to ensure the smooth operation of the car park
  
• Comply with Secure Parkings workplace health and safety policies, procedures and instructions to ensure a safe workplace
  
• Be aware of and demonstrate a commitment to the principles of equal opportunity in the workplace
  
• Participate in staff training and development activities to assist in the achievement of individual and work objectives
  
• This includes an expectation that all employees will learn and utilize new technology
  
• Undertake other reasonable duties as assigned and appropriate
  

Requirements

• At least 3 years of outbound sales experience
  
• Has a cold calling experience
  
• Exceptional communication skills
  
• Prior administrative, customer service and sales experience
  
• Attention to detail, problem solving skills and focus on continuous improvement
  
• Demonstrate initiative in the execution of duties
  
• Discretion and judgment
  
• Strong organization and planning skills
  
• Excellent computer literacy, including Office Suite (Intermediate level or above)
  
• Desire to be proactive and create a positive experience for stakeholders
  
• Multiskilling-ability to handle several projects or tasks consecutively
  
• Ability to work effectively both independently and as a team
  

Benefits

• HMO coverage
  
• Hybrid work arrangement
  
• Standard government and Emapta benefits
  
• 20 days annual leave
  
• Career growth opportunities
  
• Diverse and supportive work environment
  
• Fun employee engagement activities