Guest Experience Expert - Front Desk Russian Speaker
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Job Description
- Greeting and thanking guests in a sincere, friendly manner.
- Checking guests in on arrival and out on departure.
- Posting charges to appropriate guest accounts.
- Anticipating and addressing guests' needs, and resolving their problems and complaints.
- isting guests with disabilities.
- Operating switchboard and isting with inquiries.
- isting the reservations manager with taking reservations.
- Collaborating and communicating with other internal departments to ensure guest satisfaction.
- Complying with company procedures and safety policies.
- Performing duties on a daily checklist.
Employment Type
Full Time
Department / Functional Area
Chefs / F&B / Housekeeping / Front Desk
