Butler
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Job Description
- Ensures all the residents receive prompt and courteous service.
- Informs Senior Butlers of matters concerning to butler operations, who in turn, will liaise with Head Butler with regards to these matters.
- Cleans and maintains all butler areas including occupied / non-occupied rooms, pantries, stores, equipments, perishables, stationary, etc.
- Checks the expiry dates of all perishables and practices optimum usage of recourses.
- Liaises with In-room dining and checks on a regular basis to ensure amenities, resident preferences and other such points are taken care of and carried out flawlessly.
- Maintains appearance, discipline and efficiency at all times and understands that necessary action will be taken when found lacking in any of the above.
- Ensures that consumption of resident supply is under control
- Delivers the Raffles touch by exceeding the resident’s expectations and providing pro active personalized service.
- Practices up-selling of the hotel products and facilities.
- Adhere to the core values and the Brand dimension of Raffles The Palm
- Ensure that repeat residents are met and greeted regularly and the profiles are updated.
- Provide long staying residents / Special attention residents / occasion celebrating residents with greater importance and take good care of them.
- Ensures all communication is carried clearly amongst the team / Senior Butler / Head butler.
- Takes regular inventories of all items within the jurisdiction of butlers and informs the supervisor for any fresh stocks required.
- Attends daily briefing and notes all information about the residents and functions in the hotel
- Creates an environment which is congenial and ensures all team members are treated equally and with respect.
- Fully aware of Raffles standards.
- Fully understands the difference of guest levels (VIP)
- Fully understands the difference of room categories.
- Performs related duties and special projects assigned.
- Ensure the upkeep of all resident rooms and reports any maintenance faults / anything abnormal, to the supervisor immediately.
- Respects guest privacy and does not discuss any private information with other colleagues.
- Ensures all unattended valuables and belongings inside resident rooms are noted and supervisor is informed about the same.
Employment Type
Full Time
Department / Functional Area
Chefs / F&B / Housekeeping / Front Desk
