Spa Therapist

• Assessment of all therapists, constant development and training in specialist treatments and customer service.
• Provide treatments and training within the therapy department to the highest standards of service whilst supporting the Manger with business demands.
• Constantly maintain high levels of room and therapist presentation ensuring rooms are kept in a clean, hygienic, safe and well-maintained condition.
• Fully understand and monitor daily treatment and retail sales revenues and ensure these are effectively communicated to all therapists.
• Liaison with product suppliers regarding training needs, improving retails sales, stock, retail displays and promotions.
• Organize and control an effective stock management system of all treatment and retail product, following standard Purchase Order procedures.
• Assist the Spa/Therapy Manager, interview, trade test and select all new therapists.
• Carry out regular appraisals of all therapists in accordance with the hotel personnel procedures.
• Ensure the efficient and effective scheduling of therapist rosters comply with business needs of the company.
• Do Monthly Stock Inventory, Communication meetings.
• Deliver performance in retail and aesthetic/spa treatment sales, aiming to meet or exceed targets as set by Spa Manager.
• Maximize sales from all business centers in the spa by up selling and cross sales.
• Produce a sales action plan which will facilitate the retail and treatment sales
• Participate in sales and marketing in-house events.
• Deliver performance in retail and spa treatment sales, aiming to meet or exceed targets.
  

Qualifications

• Previous experience as a Therapist in Luxury Hotel
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities