- To attend and handle all guest requests received for internal services, as per the hotel standards and procedures.
- Conducts daily briefing for Room Attendants
- Conducts daily inspection of employee grooming.
- Inspects all guest rooms, corridors and pantries on a daily basis to ensure highest standard of cleanliness.
- Conducts on the job training for all Room Attendants.
- Maintains effective employee relations.
- Checks and maintains equipment and machines used.
- Prepares job orders and co-ordinate with Engineering for follow up.
- Ensure special attention given to VIP rooms.
- Report any sick, irregular guest, and any stranger on guest corridors to the Housekeeper, Security Office immediately.
- Proper handover and take over of the incoming and out going shifts to be handled well.
- Report all Lost & Found items to Housekeeping.
- Prepare discrepancy report for the front office.
- Prepare inventory for room linen.
- Notify Housekeeper any damage caused by guest.
- Check and follow all maintenance report If the work is incomplete.
- Waters and changes all flowers as per schedule requirement.
- Ensures that all flower arrangements look pleasant before the delivery to the rooms.
- While inspecting guest rooms and other area there should be eye for detail.
- To respect key handling procedures.
Your Experience And Skills Include
- Minimum of 2-3 years’ experience in 5* hotel.
- Experience in the GCC and/or Middle East Region is a plus.
- Excellent communication skills, both written and verbal required.
- Be committed to exceeding guest expectations