To offer welcome drinks and towels to check-in guests at the reception.
To personally welcome guests and escort them to their rooms, outlets or other public areas as requested.
To be most of the time in the guest area and to socialize with guests, playing a Public Relations role, in order to build strong and long-term relationships.
To be fully aware of and to report all guest comments or complaints.
To be an ambassador of the hotel, in and outside the work place.
To ensure that the privacy of the guests and the confidentiality of the information is respected.
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