Reservations Agent

Maximize rooms revenue through the conversion of telephone calls into sales

Be fluent in all hotel products and services

Handle faxes and emails pertaining to rooms reservations

Handle room reservations from tour Operators and Destination Management Companies (DMC).

Handle guest queries and complaints relating to Rooms Reservations.

Identify Sales opportunities through individuals, Corporate Accounts, Wholesalers, and Travel Management companies.

Process smoothly all entry visa requests from Companies with Corporate accounts with the hotel.

Have a thorough knowledge of the operation of Opera Reservations System with a main focus on inputting, retrieving, and revising room reservations.

Maintain an organized file of all future booking correspondence.