Remote Engineer
Posted on :
01-09-2024
Employer Active
1 Vacancy
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Job Description
Knowledge, Skills, and Attributes:
- Ability to communicate and work across different cultures and social groups
- Excellent problem-solving skills
- Ability to provide step-by-step technical help, both written and verbal
- Ability to maintain a positive outlook at work
- Ability to work well in a pressurized environment
- Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
- Ability to adapt to changing circumstances
- Ability to diagnose and troubleshoot basic technical issues
- Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey
- Ability to empathize and work with customers in real-time to resolve issues
- Basic Understanding of Microsoft Cloud-related solutions. (Azure, Microsoft 365, and EMS Intune/AIP)
- A strong grounding in all areas of Infrastructure Technology
- Strong understanding of Windows10, Microsoft office, and general system administration.
Academic Qualifications and Certifications:
- Degree or relevant qualification in IT/Computing or equivalent
- Microsoft Certification (Azure, MCSA, MCSE)
- Certifications of the following vendor technologies are highly preferred: Cisco
- Preferred additional certifications in Microsoft, Linux, Cisco.
Required Experience:
- Previous work experience as a Technical Support Engineer (or similar role) will be advantageous
- Some hands-on experience with Windows/Linux/Mac OS environments
- Good understanding of computer systems, mobile devices, and other tech products
- Familiarity with remote desktop applications and service desk software
Employment Type
Full Time
Company Industry
Department / Functional Area
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