Delivery Head
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Job Description
Knowledge, Skills, and Attributes:
Ability to lead and coach a team
Ability to establish strong relationships with internal stakeholders and external clients
Excellent relationship-building skills
Strong ability in managing coordinated delivery of service
Excellent written and verbal communication skills
Strong collaboration skills
Ability to work well in a pressurized environment
Excellent client centricity
Excellent business acumen and commercial skills
Highly analytical with proven negotiation skills
Passionate, strong initiative, self-driven with a commitment to succeed
Academic Qualifications and Certifications:
Demonstrable related experience with a Bachelor’s or equivalent degree; or moderate level experience and a Master’s or equivalent degree; or a Ph.D. or equivalent degree without experience; or equivalent work experience
ITIL certification
Required Experience:
Demonstrated client engagement experience at a very senior level
Demonstrated experience in a Managed Services and/or Support Services environment
Demonstrated years of experience managing and leading a service delivery team and/or related function
Employment Type
Full Time
