Design Manager MEP

Analyzing/profiling of delinquent accounts with aim of determine the minimum acceptable amount for negotiation with customer

Liaise with Business unit and develop strategy for recovery such as restructure, rescheduling/ work out

Arranging meeting with debtors towards fashioning an acceptable repayment plan between debtor-customer and Bank.

Based on customer request, prepare proposal to management for interest waiver or concession in accordance with Board approval grid

Communicate management decision to customer and follow up with telephone and personal visit to ensure the approved concessionary sum are paid within time frame

Periodical review of already approved settlement to ensure they perform according to approval.

Ensure residual balance are written off after debtor-customer has paid approved concessionary sum within time frame, issuance of non-indebtedness letter and update customers status on credit Bureau;

Compilation of information on delinquent accounts for discussion at credit review

Liaise with appropriate external bodies including law enforcement agencies and EFCC for effective and timely recovery of the debt

To recover non- performing loans and help maintain a comfortable NPL ratio for the Bank.

Allocation/Assigning accounts to collection agents/auctioneers

Processing Debtors request for interest waiver, re-instatement of lapsed concession and extension of the validity period of lapsed concession to the management.

Convey management approval to branches for implementation and obtaining from branch that decision have been implemented.

Confirmation on the Banks standard form for the release of title documents that payment has been made in accordance with management approval and then pass on to RM & C Department.

Compliment Relationship Managers efforts in the recovery of any delinquent account referred to us by work-out unit of Risk Management Department.

Liaising with Credit Portfolio management for the write-off of residual balance in line with management approval.