You are responsible for dealing with guests requirements in a courteous, charming and professional sales-oriented manner to both internal and external guests
To serve customers promptly by taking correct orders, posting the bill, collecting, serving the orders and settling of bills under the general guidance and direction of the Restaurant Manager
To be the main direct guest contact sales person and offer prompt service
Be charming by being approachable, having confidence and showing respect.
Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
Serves customers according to the set standards, by taking their orders, posting the bills, collecting and serving the order, and bill accordingly
Presents bills to guests and ensures settlement of the same
Promotes all menu items and promotions
Ensures all opening and closing duties are followed according to the checklist
Responsible for all service preparation, e.g. polishing of glasses, cutlery and wiping tables
Responsible for clearing and arranging the stations
Ensures that all menu items are sold at the correct selling price hence ensuring that the planned profitability is secured
Performs other duties as may be assigned by your supervisor from time to time
Complies with hotel rules and regulations
Complies with company grooming and hygiene, and uniform standards
Ensures that all guest welcomed, seated and thanked on departure with a smile
Accurately and promptly fulfilling guest requests
Understands and anticipate guest needs
Maintains a high level of knowledge which will enhance the guest experience
Demonstrates a service attitude that exceeds expectations
Maintains a high level of product and service knowledge about all InterContinental Hotels Group hotels in our region and all F&B activities
Ensures compliance with relevant employment laws and hotel or company policies and procedures
Performs other duties and projects as assigned
What We Need From You
Should have at least 1 year experience in hospitality industry in 4-5 star hotel
Should have familiarity about spirits and wines
Should be fluent in English (speaking, reading and writing)
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