Quality and Operations Team Lead
Posted on :
22-04-2024
Employer Active
1 Vacancy
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Job Description
- Supervise and lead a team of home service trainers, quality executives, and specialists
- Foster a culture of continuous improvement and high-quality service delivery
- Provide mentorship, guidance, and professional development opportunities for team members
- Develop and implement quality assurance processes for home service operations
- Conduct regular audits and assessments to ensure compliance with established standards
- Analyze data and metrics to identify trends, areas for improvement, and best practices
- Design and deliver training programs for home service technicians to enhance their technical skills and service delivery
- Collaborate with internal stakeholders to stay updated on product/service changes and incorporate them into training modules
- Possess a deep understanding of technical aspects related to home services to effectively evaluate and enhance service quality
- Stay informed about industry trends and technological advancements that may impact service delivery
- Work closely with cross-functional teams to optimize service processes and workflows
- Identify bottlenecks and inefficiencies, proposing and implementing solutions for continuous improvement
- Utilize data-driven insights to generate regular reports on service quality, identifying key performance indicators and areas for enhancement
- Present findings and recommendations to senior management for strategic decision-making.
Employment Type
Full Time
Company Industry
Key Skills
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