Customer Account Specialist I
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Job Description
Job Description:
Top 3 Required Skills:
- Must have customer-facing experience (in person or phone): 2 years or more
- Must have strong computer skills (Microsoft office, video conferencing, etc.)
- Must be able to multi-task between activities and screens during customer interactions.
- Experience working with the public where the customer experience is the main focus.
Soft Skill Requirements:
- Must have strong interpersonal communication skills with customers, supervisors, peers.
Nice to Have Skills:
- Bi-lingual is wonderful, but not required.
High Level Project Overview:
- Working as a part of the Customer Account Management team candidates will assist the company's residential customers with basic to complex residential inquiries to include: high bill inquiries, support/assistance to resolve customer inquiries, performs billing reconciliation through analysis and reconciliation to resolve the customer's needs, and provides detailed explanations/applications of electric rates to customers
Employment Type
Full Time
Company Industry
Department / Functional Area
Software Development / Application Development (IT Software)
