Front Desk Manager

• Ensure service standards are met and exceeded (rooming the guest, anticipating
  

guest needs, up selling and cross-selling) and actively seeking feedback and follow

up on Guest comments

• Overseeing the Group and Conventions from a Front Office perspective from the pre-
  

convention to post-convention stage

• Participates and assists with rooms inventory, Yield and Revenue Management
  

including setting daily sell strategies, rates and price points;

• Facilitates communication between essential departments (Housekeeping, Guest Services, Reservations) to guarantee a smooth arrival and departure experience.
• Coordinate with VIP guests and individuals requiring special attention, including arranging personalized meet and greet services.
• Knowledge of function bookings and their effect on lobby and public areas
• Duties as assigned by Director, Front Office and Assistant Director, Front Office
• Actively seeks feedback and following up on Guests comments
• Develops and implements new systems and standards
  

Qualifications

• Solid knowledge of Front Office Procedures.
• Knowledge of Opera, Microsoft Office and Windows .
• Minimum of two years previous Front Desk Manager experience.
• Highly organized, career and result oriented with the ability to be flexible with hours,