Senior Customer Service Agent
Posted on :
09-08-2024
Employer Active
30 Vacancies
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Job Description
- Receives pre-alerts/ ASN documents for inbound shipments, organizes and checks the import shipment documents while co-ordinating with the shipping line/agents, and informing the warehouse operations team in a timely manner to ensure the effective allocation of warehouse space. Follows up for timely clearances, and co-ordinate with Trucking division to ensure cargo is received in warehouse as per schedule.
- Prepare ASN in WMS, Update the details in WMS,
- Receives confirmed put away sheets from the operations, close the ASN in WMS. Share the RCR to the customer after updating the system accurately.
- Communicates with customer for any exceptions found in documents or physical cargo receipt, report any discrepancies to avoid mishandling of goods.
- Monitor and ensure ASN receiving and put away is completed within agreed KPI timelines
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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