Perform gap analysis on current offices vs SLAs and new experience mandates and lead projects in the offices to bridge the gap.
Take on multiple projects across operation teams by leading the mandate for continuous improvement and delivering a great customer experience
Perform root cause analysis on major issues seen in the ground operation and lead the addressing of those through innovative problem-solving techniques
Perform audits and send out report showcasing the health of projects at an office level
Mentor and develop operation leaders to take up management positions across the Aramex operational network
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