Front Office Agent

Job OverviewAs a Front Office Agent at Anantara Mina Al Arab Ras Al Khaimah Resort you will be the first point of contact for our guests creating a lasting impression by providing exceptional service from the moment they arrive Your role is integral to ensuring a seamless and welcoming experience for our guests throughout their stay

Key Responsibilities

1. Guest Arrival and Departure
   • Warmly welcome guests upon arrival and facilitate a smooth checkin process
   • Provide information about the resorts facilities services and special promotions
   • Efficiently handle checkout procedures including payment processing and resolving any guest concerns
2. Reservation Management
   • Manage guest reservations ensuring accuracy and completeness
   • Effectively communicate room rates packages and availability to guests
   • Assist with room assignment and accommodate special requests whenever possible
3. Guest Services
   • Address guest inquiries and provide information about local attractions dining options and activities
   • Handle guest requests promptly and liaise with other departments to fulfill special requirements
   • Coordinate with the concierge to arrange transportation tours and other guest services
4. Communication
   • Maintain clear and open communication with other front office agents housekeeping and other relevant departments
   • Handle telephone calls emails and other forms of communication with professionalism and courtesy
5. Problem Resolution
   • Address and resolve guest concerns or issues in a timely and effective manner
   • Report any recurring issues or trends to the Front Office Manager for continuous improvement
6. Administration
   • Ensure accurate recordkeeping of guest information preferences and special requests
   • Assist in the preparation of daily reports including occupancy rates and revenue figures

Remote Work

No