Assistant Reservations Manager

Job Summary: The jobholder will be responsible for driving business excellence initiatives to ensure continuous improvement of products, processes, systems and customer value propositions. The ideal candidate must be results oriented with the ability to drive ROI with velocity and agility, ensuring accountability, focus, and strategic alignment.

Key Responsibilities:

Provide strategic leadership and co-ordination to major improvement projects across multiple functions within ICEA LION Life

Deliver significant operational improvement and financial benefit across functions

Lead multiple process improvement initiatives to a quantifiable result in defect reduction, cost avoidance, loss reduction or revenue enhancement

Assess complex situations and data that lead to the identification, prioritization and selection of process improvement opportunities

Act as a change agent to instill a continuous improvement mindset across multiple functions within ICEA LION Life

Serve as an internal expert on process improvement tools and techniques, and coach process owners and leadership

Facilitate in the process for identifying opportunities for improvement, inclusive of intelligent automation solutions

Monitor service delivery standards and impact of process improvement

If you match the qualifications and experienced of any of the jobs here, kindly submit your application by 24^th February 2023.

Requirements

Requirements:

Bachelors degree in a business related field

Business process reengineering/improvements certification e.g. LEAN Six Sigma, TQM, Kaizen

At least 8 years experience in a similar role in the financial services industry.

Understanding of the Insurance Industry/Financial Services

Knowledge of design thinking, Customer Journey Mapping

Agile certification