Team Leader - Front Office
Posted on :
19-02-2024
Employer Active
1 Vacancy
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Job Description
- Set an example for all Guest Service Executives with regards to punctuality, grooming, courtesy, attitude, teamwork, guest relations and following of policies & procedures.
- Assist Guest Services Executives in their daily work and to deal with any problems or guest complaints in a professional and efficient manner.
- Function as a liaison between Guest Services Executives and the Front Office Manager, offering feedback and communicating both ways.
- Monitor performance of Guest Service Executives and provide feedback & coaching to ensure they are maintaining defined Front Desk standards.
- Maintains the privacy of all guests by ensuring that no details of the guest are disclosed to anybody.
- Ensure that all Guest Service Executives report to duty on time and are well groomed.
- Block any rooms with special requests the evening prior to the arrival date and all remaining rooms early in the morning.
- Communicate closely with Housekeeping at all times about room allocation changes, pending departures, room moves and waiting guests.
- Communicate closely with Guest Relation about VIP room allocation changes.
- Prepare registration cards, welcome booklets and keys for group arrivals and organize the smooth check-in.
Employment Type
Full Time
Department / Functional Area
Key Skills
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