Medical Customer Service Representative
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Job Description
1. Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries.
2. Responsible for maintaining and updating customer information as needed.
3. Demonstrate accuracy in processing client policy modifications based on the data given.
4. Verify new customers coverage and present policyholders with proof of insurance paperwork
5. Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies
6. Stay up-to-date on new marketing efforts to answer insurance product inquiries utilizing all the resources available.
7. Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved.
8. Previous customer service experience required for this position.
9. Knowledge of insurance products and policy schedules are preferred.
10. Must have knowledge of Microsoft Office and customer relationship management software.
Requirements
Qualifications-High school diploma or GED equivalent needed
Experience -Excellent active listening, interpersonal, and communication skills.
Skills Essential
Love solving problems and creating proactive solutions
Knowledge in Microsoft Office applications
High level of written and verbal Business English communication
Adaptable and able to multi-task
Qualifications - High school diploma or GED equivalent needed Experience - Excellent active listening, interpersonal, and communication skills. Skills Essential Love solving problems and creating proactive solutions Knowledge in Microsoft Office applications High level of written and verbal Business English communication Adaptable and able to multi-task
Employment Type
Full Time
