Hostess - Airline - Real estate - 5 star hotel
Posted on :
23-05-2023
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Job Description
We are seeking a friendly and outgoing Hostess to welcome and greet guests at our establishment. The Hostess will be responsible for managing the flow of guests, coordinating seating arrangements, and ensuring a positive and memorable dining experience. The ideal candidate should have excellent communication skills, a warm demeanor, and the ability to work well under pressure.
- Greet guests upon arrival and ensure a friendly and welcoming atmosphere.
- Maintain a well-organized and efficient seating system, managing the flow of guests and coordinating seating arrangements.
- Assist in managing reservations and maintaining an accurate reservation book.
- Provide accurate wait times and updates to guests waiting for a table.
- Escort guests to their assigned tables and present menus.
- Provide guests with information about daily specials, promotions, and any relevant restaurant information.
- Respond to guest inquiries and requests, providing accurate and helpful information.
- Monitor dining areas to ensure cleanliness, organization, and adherence to health and safety standards.
- Assist in coordinating with the waitstaff to ensure efficient service and guest satisfaction.
- Collaborate with other restaurant staff to provide a seamless and exceptional dining experience.
- Handle guest concerns and complaints, escalating issues to management when necessary.
- Maintain a positive and professional demeanor in all guest interactions.
Requirements
- Previous experience as a Hostess or in a customer service role preferred.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Ability to work well under pressure in a fast-paced environment.
- Friendly and welcoming demeanor with a passion for providing exceptional customer service.
- Knowledge of basic restaurant operations and etiquette.
- Ability to work flexible hours, including evenings, weekends, and holidays.
Employment Type
Full Time
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