drjobs Call center agent العربية

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30 Vacancies
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Jobs by Experience drjobs

0 - 2 years

Job Location drjobs

- UAE

Monthly Salary drjobs

AED 2500 - 4000

Gender

N/A

Vacancy

30 Vacancies

Job Description

Responsibilities

  • Answer incoming calls and respond to customer’s emails
  • Management and resolve customer complaints
  • Sell products and place customer orders in the computer system
  • Identify and escalate issues to supervisors
  • Provide product and service information to customers
  • Research required information using available resources
  • Research, identify, and resolve customer complaints using applicable software
  • Process orders, forms, and application
  • Route calls to appropriate resources
  • Document all call information according to standard operating procedures
  • Recognize, document, and alert the management team of trends in customer calls
  • Follow up customer calls where necessary
  • Upsell products and services
  • Complete call logs and reports
  • Other duties as assigned

Qualification

  • High school diploma or equivalent
  • Proficient in relevant computer applications
  • Knowledge of customer service practices and principles
  • Excellent data entry and typing skills
  • Superior listening, verbal, and written communication skills
  • Ability to handle stressful situation appropriately

Employment Type

Full Time

Company Industry

Real Estate

Department / Functional Area

Helpdesk / Customer Service / Telecalling

About Company

50 employees
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