Contact Centre Agent
Posted on :
24-02-2023
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Job Description
Responsibilities:
- Support and provide superior service via phones, e-mails and faxes as a receiver and caller.
- Use questioning and listening skills that support effective telephone communication.
- Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
- Understand the impact of attitude in handling calls professionally.
- Effectively deal with job stress, angry callers, and upset customers.
- Use the most appropriate way to communicate with different behaviour types on the telephone.
- Apply the elements of building positive rapport with different types of customers over the phone.
- Apply the proper telephone etiquette to satisfy various customer situations.
- Apply appropriate actions to effectively control a telephone call.
- Identify voice skills and how to enhance a good telephone presentation.
- Display Time flexibility towards shifts as per work floor requirements.
- Processes all written customer complaints (e-mails, letters etc.) and ensures proper, prompt
- and accurate handling
- Processes detailed customer complaints/ problems forwarded by Customer Care Centre agents promptly and with utmost care.
- Provides support for customer complaints via different communication channels.
- Processes all administrative work for Customer care Centre
Remote Work :
No
Employment Type
Full Time
Key Skills
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