Support and provide superior service via phones, e-mails and faxes as a receiver and caller.
Use questioning and listening skills that support effective telephone communication.
Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
Understand the impact of attitude in handling calls professionally.
Effectively deal with job stress, angry callers, and upset customers.
Use the most appropriate way to communicate with different behaviour types on the telephone.
Apply the elements of building positive rapport with different types of customers over the phone.
Apply the proper telephone etiquette to satisfy various customer situations.
Apply appropriate actions to effectively control a telephone call.
Identify voice skills and how to enhance a good telephone presentation.
Display Time flexibility towards shifts as per work floor requirements.
Processes all written customer complaints (e-mails, letters etc.) and ensures proper, prompt
and accurate handling
Processes detailed customer complaints/ problems forwarded by Customer Care Centre agents promptly and with utmost care.
Provides support for customer complaints via different communication channels.
Processes all administrative work for Customer care Centre
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا