Customer Service Engineeer

Overall technical matters management

Onsite service & training for dealers and internal team.

Advise technical information related to hardware for customers issues.

Cooperate with the sales team to design, live demo, and propose a suitable solution to customers.

Work closely & support the sales team on the project which is in need of technical support.

Conduct quality control and complaint resolution.

Training for the team about technical matters and how to resolve NG issues from the barcode printer.

Work with overseas to report about the NG issues and find out the countermeasure.

Establish and maintain high customer relations to ensure customer satisfaction.

Report to Sales Manager for all technical activities

Maintain levels of performance consistent with Key Performance Indicators.

Requirements

Education: Technical University/College degree of Automation/Mechanism/Electronics


Competent in computer and some common office application software,


At least 1-2 years experience in printing industry.


Understanding about barcode printer, scannersandbarcode software will be great advantage.


Language: able to communicate in English (basic level)


Presentation & analytical skill, independent and teamwork, willing to travel for business


Interested in customer care, Dynamic, Persuasive, Resilience, Driven and willing to take on new challenges.

Benefits

Work in an international, dynamic and friendly environment.


Attractive salary, commission, performance bonus, allowance package


Insurance as Vietnam s labor code & extra accident/medical insurance


13th month salary, annual salary review


Benefit in kind, company trip


Opportunity to learn and improve sales skill, technical skills with international standards


Opportunity for promotion