Act as the first point of contact for the organization, the HR Specialist role is key to the business and requires a true professional to represent the company in the best possible manner.

The HR Specialist provides support and assistance to the HR team with the administrative requirements of the department in order to facilitate a smooth overall HR operation. He/She is the main source of information and advice to all colleagues on HR-related issues to deliver excellent internal customer service.

Responsibilities

Responsible for processing and managing the payroll including monthly updates and tracking of employee s bonus/incentive/commission/increment, unpaid leaves, expense reimbursements. Meeting with CEO to discuss and approve the payroll as well as coordinating with Finance regarding the salary distribution.

Checking and approving EOR payroll for outside UAE and ensuring all are invoiced by Finance to the Client.

Coordinating with Finance on monthly reports such as Leave Management, New Joiners and Leavers, etc.

Processing and maintaining Medical Insurance including renewal, addition, deletion, and modification/upgrade, Invoice/Credit Note reconciliation.

Responsible for maintaining and updating employee records on Vayroll to ensure data are correct.

Assisting on drafting company policies and procedures

Maintaining all employee records for Internal, Outsourcing, and International noting expiry dates and renewal timeline.

Coordinating with the PRO in processing/cancellation of staff visas and associated activities as per laws of the Ministry of Labor.

Preparing and issuing business correspondence such as, but not limited to, employee requests for NOC, Salary/Employment Certificates; Warning Letters; Job Offers and Employment Contracts; Internal Memos; Client s Service Agreements and Work Orders.

• Assisting on coordinating and organizing the employee engagement activities to ensure it is successfully executed.
  

Preparing and facilitating smooth new hire onboarding process, coordinating with cross-functional departments to deliver an exceptional first-day experience for all new employees including all administrative tasks for onboarding, new hire orientation, etc.

• Providing an effective and dedicated HR advisory service to employees until his/her exit by presenting accurate, valid, and complete information by using the right methods and proper channel.
  
• Maintaining professionalism and strict confidentiality with all materials, and exercise discretion when interfacing with the business.
  
• Building sustainable relationships and trust with the customer accounts through open and interactive communication.
  
• Ensuring on-time delivery to customers and proactive communication of expected delivery dates to Sales/ Customers.
  

Client Complaint Management

• Serve as the client s first port of support in any feedback in order to improve the company s services.
  
• Address customer complaints by ensuring that problems will be escalated to concerned departments for effective and speedy resolution.
  

Requirements

A goal-orientated & proactive approach to work.

Excellent communication skills, interpersonal skills, ethics, and cultural awareness.

The ability to handle multiple priorities.

Resourceful, problem-solving aptitude and thorough knowledge of HR procedures and policies.

Ambitious and determined to succeed, with the ability to meet deadlines and targets.

Confident and self-motivated.

Strong time management and strong organizational attention to detail skills.