Front Desk Attendant

Job Description :
Guest Service Representatives greets, assists and serves guests. In addition the GSR completes guest registration, room assignments and daily F&B tasks while providing excellent guest service.

Responsibilities :
1. Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission and the White Lodging/brand basics. Give a warm and sincere greeting. Check the guest in and out efficiently and in a friendly manner.
2. Handle guest registration, room assignments and room blocking which includes accommodating special requests whenever possible. Follow correct check-in/check-out procedures for all guests.
3. Handle guest mail, messages and safe deposit boxes per SOP. Offer and properly handle requests Effectively operate the hotel computer system or property management system upon certification.
4. Develop a thorough knowledge of hotel staff, hotel services, hours of operation, room locations, room rates, amenities, hotel surroundings (i.e. mall, restaurants, and medical facilities). Regularly required to stand; sit; walk; reach; use hands to finger, handle or feel; talk and hear.
5. Assist with Food and Beverage functions. This includes replenishing 24 hour coffee station and assist with Breakfast setup. Perform other duties as assigned.

Qualification :

1. Proven experience as front desk representative, agent or relevant position
2. Familiarity with office machines (e.g. fax, printer etc.)
3. Knowledge of office management and basic bookkeeping
4. Proficient in English (oral and written)
5. Excellent knowledge of MS Office (especially Excel and Word)
6. Strong communication and people skills
7. Good organizational and multi-tasking abilities
8. Problem-solving skills
9. Customer service orientation
10. High School diploma; additional qualifications will be a plus